Shipping Policy
At Dharampal Sethi & Co. (DPS Spices), we are committed to ensuring that your order reaches you in the quickest and safest manner possible. Our Shipping Policy outlines the details of our shipping process, including delivery times, charges, and other relevant information. By placing an order with us, you agree to the terms outlined in this policy.
1. Order Processing
Once your order is placed, we strive to process and ship it as quickly as possible. Orders are typically processed within 1-3 business days after receipt of payment, excluding weekends and holidays. You will receive an email confirmation once your order has been processed, along with tracking information if applicable.
2. Shipping Charges
Shipping charges are calculated at checkout based on the destination and weight of the items in your order. The final shipping cost will be displayed before you complete your purchase. We offer various shipping options, including standard and expedited delivery.
3. Delivery Times
Delivery times vary depending on the shipping method selected and your location. Generally, orders within India are delivered within 5-7 business days, while international deliveries may take 7-14 business days.
Please note that delivery times are estimates and can be affected by factors such as weather conditions, customs processing, or other unforeseen circumstances.
4. Shipping Methods
We partner with trusted courier services to deliver your orders. Available shipping methods will be displayed during the checkout process, and you can select the one that best suits your needs. Some of the courier services we use include:
- [List of Courier Services e.g., DTDC, BlueDart, etc.]
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor the progress of your shipment. You can track your order through the courier service’s website or directly via the link provided in the email.
6. International Shipping
We do offer international shipping to select countries. Please ensure that you have entered the correct shipping address, including any applicable country-specific details. International shipments may be subject to customs duties, taxes, or other charges, which are the responsibility of the customer.
Please note that international delivery times can vary depending on the destination and customs processing.
7. Shipping Restrictions
We are currently unable to ship to P.O. Boxes or certain remote locations. If your address falls under these restrictions, we will notify you and provide alternative shipping options if possible.
8. Address Issues and Order Cancellations
Please ensure that all shipping information is entered correctly when placing your order. We are not responsible for delays or delivery issues due to incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact us immediately. If your order has already been processed or shipped, we may not be able to make changes.
Orders can only be canceled if they have not yet been processed or shipped. Please contact us within 24 hours if you wish to cancel your order.
9. Damaged or Missing Items
We take great care in packing your products to ensure they reach you in perfect condition. However, if your order arrives damaged or contains missing items, please contact our customer service team within 7 days of receipt. We will work with you to resolve the issue by offering a replacement or refund.
10. Returns and Exchanges
If you are not satisfied with your order, please refer to our Return & Refund Policy for detailed instructions on how to return or exchange items.