Shipping Policy

At Dharampal Sethi & Co. (DPS Spices), we are committed to providing our customers with the best shopping experience by delivering your orders quickly and securely. Please read our shipping policy carefully to understand how we process and ship your orders.

1. Order Processing

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
You will receive an email notification once your order has been successfully processed and shipped, along with tracking information where applicable.

2. Shipping Methods and Charges

Shipping Fees: Shipping charges are calculated at checkout based on the size, weight, and destination of your order. The exact shipping cost will be displayed before finalizing your purchase.
Free Shipping: We offer free standard shipping on orders above [insert amount] within India.

3. Delivery Time

Domestic (India): Orders within India are typically delivered within 5-7 business days, depending on the delivery location and shipping method selected.
International Shipping: For international orders, delivery times may vary depending on the destination country and customs clearance, generally ranging from 7-14 business days.
Please note that delivery times are estimates and can be affected by factors beyond our control, including customs processing, weather, and local delivery conditions.

4. Tracking Your Order

After your order is shipped, you will receive an email with tracking information to monitor the status of your shipment. You can track your package through the carrier’s website or contact our customer service team for assistance.

5. Shipping Restrictions

We currently do not ship to P.O. Boxes or some remote areas. Please ensure that the shipping address is complete and accurate.
Certain products may have specific shipping restrictions, and we will inform you if there are any issues with your shipment.

6. International Orders

We offer international shipping to select countries. Delivery times for international orders may vary based on your location and customs processing times.
Customers are responsible for any customs duties, taxes, or additional charges incurred during international shipments. These charges are not included in the price of the products or shipping costs.

7. Address Accuracy

Please ensure your shipping address is correct before finalizing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
If you need to change your address after placing an order, please contact us immediately. We can assist with address changes only before the order has been shipped.

8. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 7 days of receiving the delivery. We will assist you in resolving the issue, whether through a replacement or refund, depending on the situation.
Please keep all packaging materials and photographs of the damage as we may require them to process your claim.

9. Order Cancellations

You can cancel your order within 24 hours of placing it, provided the order has not been processed or shipped. Once an order is shipped, it cannot be canceled.
To cancel your order, please contact our customer service team as soon as possible.

10. Returns and Exchanges

We accept returns and exchanges based on our Return & Refund Policy. Please read the full policy for information about eligible products, timelines, and return procedures.